Please review our return and refund terms before submitting a request.
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused, unopened, with any original tags or seals intact, and in its original packaging. You will also need to provide your receipt or proof of purchase.
Returns must be requested within 7 days of delivery and approved by Ceramiq before any items are sent back.
How to Start a Return
To initiate a return, please email us at online@ceramiq.co.za .
Please include your name, order number, the product you wish to return, and the reason for the return.
If your return is accepted, we will send you return instructions, including information on how and where to send your package.
Items returned without first requesting and receiving approval will not be accepted.
Damages & Incorrect Orders
Please inspect your order immediately upon delivery. If your item is defective, damaged, leaking, or you have received the wrong product, contact us as soon as possible so that we can assess the issue and make it right.
Please include photographs of the damaged or incorrect item, together with your order number, when contacting us.
Items That Cannot Be Returned
| Item Type | Return Status | Notes |
|---|---|---|
| Opened or Used Products | Not Returnable | Products that have been opened, used, applied, diluted, or partially consumed. |
| Personalised or Custom Products | Not Returnable | Special orders, customised products, or personalised items. |
| Car Care & Chemical Products | Restricted | Products containing chemicals, liquids, aerosols, or hazardous materials may not be returnable once dispatched or opened. |
| Gift Cards or Vouchers | Not Returnable | Gift cards, promotional vouchers, and digital vouchers cannot be returned or exchanged for cash. |
| Sale or Clearance Items | Not Returnable | Products purchased on final sale or clearance are excluded from returns unless they are defective. |
Exchanges
The quickest way to receive the product you want is to return the original item first. Once your return has been approved, you may place a new order for the replacement product.
Product exchanges remain subject to stock availability.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that your bank or card provider may require additional time to process and reflect the refund in your account.
If more than 15 business days have passed since your refund was approved, please contact us at online@ceramiq.co.za .
Return Shipping Costs
Where a return is caused by an incorrect, damaged, or defective item, Ceramiq will provide the applicable return instructions.
For change-of-mind returns, the customer may be responsible for the return delivery costs. Original delivery fees are generally non-refundable unless the product supplied was defective or incorrect.
Contact Us
Our team is available to assist you with return, exchange, or refund enquiries.
Please review our return and refund terms before submitting a request.
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused, unopened, with any original tags or seals intact, and in its original packaging. You will also need to provide your receipt or proof of purchase.
Returns must be requested within 7 days of delivery and approved by Ceramiq before any items are sent back.
How to Start a Return
To initiate a return, please email us at online@ceramiq.co.za .
Please include your name, order number, the product you wish to return, and the reason for the return.
If your return is accepted, we will send you return instructions, including information on how and where to send your package.
Items returned without first requesting and receiving approval will not be accepted.
Damages & Incorrect Orders
Please inspect your order immediately upon delivery. If your item is defective, damaged, leaking, or you have received the wrong product, contact us as soon as possible so that we can assess the issue and make it right.
Please include photographs of the damaged or incorrect item, together with your order number, when contacting us.
Items That Cannot Be Returned
| Item Type | Return Status | Notes |
|---|---|---|
| Opened or Used Products | Not Returnable | Products that have been opened, used, applied, diluted, or partially consumed. |
| Personalised or Custom Products | Not Returnable | Special orders, customised products, or personalised items. |
| Car Care & Chemical Products | Restricted | Products containing chemicals, liquids, aerosols, or hazardous materials may not be returnable once dispatched or opened. |
| Gift Cards or Vouchers | Not Returnable | Gift cards, promotional vouchers, and digital vouchers cannot be returned or exchanged for cash. |
| Sale or Clearance Items | Not Returnable | Products purchased on final sale or clearance are excluded from returns unless they are defective. |
Exchanges
The quickest way to receive the product you want is to return the original item first. Once your return has been approved, you may place a new order for the replacement product.
Product exchanges remain subject to stock availability.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that your bank or card provider may require additional time to process and reflect the refund in your account.
If more than 15 business days have passed since your refund was approved, please contact us at online@ceramiq.co.za .
Return Shipping Costs
Where a return is caused by an incorrect, damaged, or defective item, Ceramiq will provide the applicable return instructions.
For change-of-mind returns, the customer may be responsible for the return delivery costs. Original delivery fees are generally non-refundable unless the product supplied was defective or incorrect.
Contact Us
Our team is available to assist you with return, exchange, or refund enquiries.