Please review our order-processing, delivery-time and tracking information.
Delivery Policy
All orders are processed on the next business day after you receive your order confirmation email, unless your order is placed before 4:00 PM on a business day.
Orders placed before 4:00 PM may be processed on the same business day. Processing on the same day remains subject to stock availability, payment confirmation and operational capacity.
You will receive a further notification once your order has been dispatched and handed over for delivery.
Orders Over R1,500
Enjoy free express doorstep delivery nationwide on qualifying orders over R1,500.00 after discounts.
Delivery Time Estimates & Rates
Delivery times are estimates and may vary depending on your location, courier capacity, public holidays, weather conditions and other circumstances outside our reasonable control.
| Delivery Option | Delivery Time | Rate |
|---|---|---|
| Local Cape Town Delivery Within 20 km of Paarden Eiland. | Same day, generally within 1–4 hours when ordered before 4:00 PM. | R50 |
| Other Areas Express Delivery | 1–4 business days | R99+ |
| Other Areas Economy Delivery | 3–5 business days | R80+ |
The final delivery fee will be calculated according to your delivery address, selected delivery method and applicable courier rate.
International Delivery
We currently deliver only within the Republic of South Africa.
International delivery is not currently available through our online store.
Main Centres
Main centres generally include:
Addresses outside recognised main centres may require additional delivery time or attract an adjusted courier fee.
How to Track Your Order
You can track your order in real time using the waybill tracking number provided once your order is ready for courier collection.
Your tracking information will usually become active within 2 hours after you receive confirmation by email or WhatsApp that your order is ready for collection by the courier.
If your tracking link is not yet active, please allow the courier additional time to scan and register the parcel in its system.
Delivery Delays
Although we aim to deliver all orders within the estimated period, occasional delays may occur due to courier backlogs, remote delivery locations, severe weather, public holidays or other circumstances beyond our control.
Where we become aware of a material delay affecting your order, we will make reasonable efforts to notify you.
Delivery Information
Please ensure that the delivery address, contact number and recipient details supplied during checkout are complete and accurate.
Ceramiq will not be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
Someone must be available at the delivery address to receive the parcel where the courier requires acknowledgement or a signature.
Contact Ceramiq
Contact our team for assistance with delivery fees, order tracking or shipping-related enquiries.
Please review our order-processing, delivery-time and tracking information.
Delivery Policy
All orders are processed on the next business day after you receive your order confirmation email, unless your order is placed before 4:00 PM on a business day.
Orders placed before 4:00 PM may be processed on the same business day. Processing on the same day remains subject to stock availability, payment confirmation and operational capacity.
You will receive a further notification once your order has been dispatched and handed over for delivery.
Orders Over R1,500
Enjoy free express doorstep delivery nationwide on qualifying orders over R1,500.00 after discounts.
Delivery Time Estimates & Rates
Delivery times are estimates and may vary depending on your location, courier capacity, public holidays, weather conditions and other circumstances outside our reasonable control.
| Delivery Option | Delivery Time | Rate |
|---|---|---|
| Local Cape Town Delivery Within 20 km of Paarden Eiland. | Same day, generally within 1–4 hours when ordered before 4:00 PM. | R50 |
| Other Areas Express Delivery | 1–4 business days | R99+ |
| Other Areas Economy Delivery | 3–5 business days | R80+ |
The final delivery fee will be calculated according to your delivery address, selected delivery method and applicable courier rate.
International Delivery
We currently deliver only within the Republic of South Africa.
International delivery is not currently available through our online store.
Main Centres
Main centres generally include:
Addresses outside recognised main centres may require additional delivery time or attract an adjusted courier fee.
How to Track Your Order
You can track your order in real time using the waybill tracking number provided once your order is ready for courier collection.
Your tracking information will usually become active within 2 hours after you receive confirmation by email or WhatsApp that your order is ready for collection by the courier.
If your tracking link is not yet active, please allow the courier additional time to scan and register the parcel in its system.
Delivery Delays
Although we aim to deliver all orders within the estimated period, occasional delays may occur due to courier backlogs, remote delivery locations, severe weather, public holidays or other circumstances beyond our control.
Where we become aware of a material delay affecting your order, we will make reasonable efforts to notify you.
Delivery Information
Please ensure that the delivery address, contact number and recipient details supplied during checkout are complete and accurate.
Ceramiq will not be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
Someone must be available at the delivery address to receive the parcel where the courier requires acknowledgement or a signature.
Contact Ceramiq
Contact our team for assistance with delivery fees, order tracking or shipping-related enquiries.