Online Store Terms

By agreeing to these Terms of Service, you represent that you are legally capable of entering into a binding agreement or that you have received the necessary consent from a parent or legal guardian.

You may not use our products, services or website for any illegal or unauthorised purpose. You may not violate any applicable laws, including copyright, intellectual-property and consumer-protection laws.

You must not transmit viruses, malware, worms or any code of a destructive or harmful nature.

A breach or violation of any provision of these Terms may result in the immediate suspension or termination of your access to our Services.

General Conditions

We reserve the right to refuse Service to any person where reasonably necessary or permitted by law.

You understand that content submitted through the website, excluding payment information, may be transferred across various networks and adapted to meet the technical requirements of connecting networks or devices.

Payment-card information is encrypted during transmission through the applicable payment provider.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, access to the Service or website content without our prior written permission.

The headings used in these Terms are included for convenience and do not limit or otherwise affect the interpretation of these Terms.

Accuracy, Completeness and Timeliness of Information

We aim to ensure that information published on this website is accurate and current. However, we do not guarantee that all information will always be complete, accurate or up to date.

Information on this website is provided for general informational purposes and should not be relied upon as the sole basis for making decisions where more complete or current information is required.

Any reliance on information made available through this website is at your own risk.

We reserve the right to modify website content at any time, subject to applicable law. You are responsible for monitoring changes to the website.

Modifications to Services and Prices

Prices for products and services may change without notice.

We reserve the right to modify, suspend or discontinue any Service, product or website feature at any time, subject to existing confirmed orders and applicable consumer law.

We will not be liable for modifications, price changes, suspensions or discontinuation of Services except where liability cannot legally be excluded.

Products and Services

Certain products or Services may be available exclusively through the website and may have limited availability.

Returns, exchanges and refunds are handled in accordance with our applicable policies.

We make every reasonable effort to display product images, colours and descriptions as accurately as possible. However, we cannot guarantee that colours displayed on your device will be completely accurate.

We reserve the right to limit the sale or availability of products or Services by person, geographic region, jurisdiction, booking capacity or available stock.

Product descriptions, service descriptions and pricing may be updated at any time without notice.

We reserve the right to discontinue any product or Service.

We do not guarantee that every product or Service will meet every individual expectation, although this does not affect any rights you may have under applicable consumer-protection legislation.

Billing, Orders and Account Information

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including suspected fraud, pricing errors, duplicate orders, stock limitations or unauthorised resale.

Restrictions may apply to orders placed through the same customer account, payment method, billing address, delivery address or contact information.

If we change or cancel an order, we may attempt to notify you using the email address, telephone number or billing information provided when the order was placed.

You agree to provide current, complete and accurate purchase, booking and account information.

You agree to update your contact and payment information when necessary so that we can process transactions and contact you regarding your order or booking.

Optional Tools and Integrations

We may provide access to third-party tools, services or integrations that we do not own, operate or control.

Access to these tools may be provided on an “as is” and “as available” basis without warranties or endorsement from Ceramiq.

Your use of any optional third-party tool is at your own discretion. You should review and accept the terms and policies of the applicable third-party provider before using its services.

Future Services, features, tools and resources introduced through this website will also be subject to these Terms.

Third-Party Links

Certain content, products or Services available through our website may contain links to third-party websites.

Third-party links may direct you to websites that are not affiliated with Ceramiq.

We are not responsible for reviewing or verifying the accuracy, security or content of third-party websites.

We are not responsible for losses or damages arising from purchases, transactions or interactions conducted through third-party websites, except where such liability cannot legally be excluded.

Please review the policies and practices of third-party providers before entering into any transaction with them.

User Comments, Feedback and Submissions

Where you submit reviews, feedback, suggestions, competition entries, photographs or other material, you grant Ceramiq permission to use, reproduce, edit, publish, distribute and display that content where legally permitted.

We are not required to maintain unsolicited submissions in confidence, pay compensation for them or respond to them unless otherwise agreed in writing.

We may monitor, edit or remove content that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene, misleading or in violation of intellectual-property rights.

Your submissions must not violate the rights of any third party, including copyright, trademark, privacy, personality or other proprietary rights.

You may not submit unlawful, abusive or obscene content, malware, false information or content that misrepresents its source.

You are responsible for the accuracy and legality of content you submit.

Personal Information

The submission and processing of personal information through our website is governed by our Privacy Policy and applicable South African data-protection legislation.

Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, service availability or stock availability.

We reserve the right to correct errors, inaccuracies or omissions, update information or cancel affected orders where permitted by law.

This may include corrections made after an order or booking has been submitted.

We are not obligated to update or clarify information except where required by law.

Disclaimer of Warranties and Limitation of Liability

We do not guarantee that access to our website or Service will always be uninterrupted, timely, secure or error-free.

We do not guarantee that all results obtained through use of the Service will always be accurate or reliable.

We may temporarily suspend or remove parts of the Service for maintenance, updates or operational reasons.

To the fullest extent permitted by law, the website and Services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or limits any warranty, right or remedy that cannot lawfully be excluded under applicable South African law.

To the maximum extent permitted by law, Ceramiq, its directors, employees, affiliates, contractors, suppliers and service providers will not be liable for indirect, incidental, punitive, special or consequential losses arising from use of the website or Services.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Ceramiq, its affiliates, directors, employees, contractors, suppliers and service providers from claims arising from your breach of these Terms, violation of applicable law or infringement of a third party’s rights.

Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law.

Any unenforceable portion will be treated as severed from these Terms without affecting the validity of the remaining provisions.

Termination

Obligations and liabilities incurred before termination will survive the termination of these Terms where applicable.

These Terms remain effective until terminated by you or Ceramiq.

You may stop using our Services at any time.

If we reasonably believe that you have failed to comply with these Terms, we may suspend or terminate your access to the website or Services, subject to applicable law.

You will remain responsible for amounts lawfully due up to the date of termination.

Entire Agreement

Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.

These Terms, together with policies and operating rules published on the website, constitute the entire agreement between you and Ceramiq concerning use of the website and Services.

These Terms supersede prior communications, proposals and agreements relating to the same subject matter.

Governing Law

These Terms of Service and any separate agreement through which we provide products or Services will be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Changes to These Terms

You may review the most current version of these Terms at any time on this page.

We reserve the right to update, change or replace any part of these Terms by publishing updates on our website.

You are responsible for checking this page periodically for changes.

Continued use of the website or Services after changes are published constitutes acceptance of the revised Terms.