Please review the conditions below before requesting a return or exchange.
Dear Valued Customer,
Thank you for choosing Ceramiq. We are dedicated to providing you with exceptional products and outstanding service.
We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return or exchange, subject to the conditions outlined below.
Store Credit Only
We do not issue cash refunds. Approved returns are issued as Ceramiq Store Credit, valid for 2 years and redeemable at any Ceramiq store.
Return Conditions
To qualify for a return or exchange, the item must be unopened, unused or unworn and must be returned in its original packaging with all original tags.
A receipt or other valid proof of purchase is required for all returns and exchanges.
Items cannot be returned or exchanged without valid proof of purchase.
Items That Cannot Be Returned
| Item Type | Return Status | Notes |
|---|---|---|
| Opened or Used Products | Not Returnable | Products that have been opened, used, applied, diluted, or partially consumed. |
| Personalised or Custom Products | Not Returnable | Special orders, customised products, or personalised items. |
| Car Care & Chemical Products | Restricted | Products containing chemicals, liquids, aerosols, or hazardous materials may not be returnable once dispatched or opened. |
| Gift Cards or Vouchers | Not Returnable | Gift cards, promotional vouchers, and digital vouchers cannot be returned or exchanged for cash. |
| Sale or Clearance Items | Not Returnable | Products purchased on final sale or clearance are excluded from returns unless they are defective. |
If you are unsure whether your item qualifies for a return or exchange, please contact our team before visiting a store.
Discretionary Refusal
Ceramiq reserves the right to refuse any return or exchange that does not comply with this Returns & Exchange Policy or does not meet the required return conditions.
We appreciate your understanding and cooperation. If you have any questions, our team will be happy to assist you.
Contact Us
Contact our team for assistance with a return, exchange or store-credit enquiry.
Please review the conditions below before requesting a return or exchange.
Dear Valued Customer,
Thank you for choosing Ceramiq. We are dedicated to providing you with exceptional products and outstanding service.
We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return or exchange, subject to the conditions outlined below.
Store Credit Only
We do not issue cash refunds. Approved returns are issued as Ceramiq Store Credit, valid for 2 years and redeemable at any Ceramiq store.
Return Conditions
To qualify for a return or exchange, the item must be unopened, unused or unworn and must be returned in its original packaging with all original tags.
A receipt or other valid proof of purchase is required for all returns and exchanges.
Items cannot be returned or exchanged without valid proof of purchase.
Items That Cannot Be Returned
| Item Type | Return Status | Notes |
|---|---|---|
| Opened or Used Products | Not Returnable | Products that have been opened, used, applied, diluted, or partially consumed. |
| Personalised or Custom Products | Not Returnable | Special orders, customised products, or personalised items. |
| Car Care & Chemical Products | Restricted | Products containing chemicals, liquids, aerosols, or hazardous materials may not be returnable once dispatched or opened. |
| Gift Cards or Vouchers | Not Returnable | Gift cards, promotional vouchers, and digital vouchers cannot be returned or exchanged for cash. |
| Sale or Clearance Items | Not Returnable | Products purchased on final sale or clearance are excluded from returns unless they are defective. |
If you are unsure whether your item qualifies for a return or exchange, please contact our team before visiting a store.
Discretionary Refusal
Ceramiq reserves the right to refuse any return or exchange that does not comply with this Returns & Exchange Policy or does not meet the required return conditions.
We appreciate your understanding and cooperation. If you have any questions, our team will be happy to assist you.
Contact Us
Contact our team for assistance with a return, exchange or store-credit enquiry.